Privacy policy
GreenBay-market operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GreenBay-market is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. This policy applies to customers in all our markets: Kenya, Uganda, and Nigeria. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services and where you live:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, mobile money account details (e.g. M-Pesa, MTN MoMo, Airtel Money), payment confirmation, and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, add to cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including information you include when contacting customer support.
- Device information including your device type, browser, network connection, IP address, and unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, or communicate with us.
- Automatically through the Services via your device, cookies, and similar technologies.
- From our service providers who collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
We may use your personal information to:
- Provide, Tailor, and Improve the Services — including processing payments (including mobile money payments in Uganda and Nigeria), fulfilling orders, managing your account, arranging shipping and delivery, and facilitating returns and exchanges.
- Marketing and Advertising — including sending marketing communications by email, SMS, or other channels, and showing you relevant advertisements based on your activity.
- Security and Fraud Prevention — including authenticating your account, detecting fraudulent or malicious activity, and securing our services.
- Communicating with You — including customer support and maintaining our business relationship with you.
- Legal Reasons — including complying with applicable law in Kenya, Uganda, and Nigeria, and responding to valid legal process from relevant authorities in each jurisdiction.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify, vendors, and service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to third-party websites or platforms. We do not guarantee and are not responsible for the privacy or security of such sites. Please review their privacy policies before sharing your information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction (18 years in Kenya, Uganda, and Nigeria). If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee absolute security. We recommend you do not use unsecured channels to communicate sensitive information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights:
- Right to Access / Know — Request access to personal information we hold about you.
- Right to Delete — Request deletion of personal information we maintain about you.
- Right to Correct — Request correction of inaccurate personal information.
- Right of Portability — Receive a copy of your personal information and request its transfer to a third party.
- Managing Communication Preferences — Opt out of promotional emails at any time using the unsubscribe link. Non-promotional communications (e.g. order updates) will continue.
Jurisdiction-specific rights:
- Kenya: Rights under the Kenya Data Protection Act, 2019, including the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
- Uganda: Rights under the Uganda Data Protection and Privacy Act, 2019, including the right to lodge a complaint with the Personal Data Protection Office (PDPO).
- Nigeria: Rights under the Nigeria Data Protection Act, 2023 (NDPA), including the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. You may also lodge a complaint with your local data protection authority (ODPC in Kenya, PDPO in Uganda, or NDPC in Nigeria).
International Transfers
We may transfer, store, and process your personal information outside the country you live in. Where required by applicable law, we will implement appropriate safeguards for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.
Contact HeadOffice
- Address: Head Office, Amani Gardens, 71 Church Road, Nairobi, Kenya
- Email: info@greenbay.market
- Phone: +254709155506
- Business Number: PVT-LRUMPXZ2
- Business Hours: 9:00 AM – 5:00 PM, Monday to Friday (GMT+03:00) East Africa Time