Welcome to GreenBay Market. This Payment Policy outlines how payments are processed for orders placed on our website https://greenbay.market.  We believe in maintaining transparency, security, and trust with every transaction made by our customers.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience. Customers can choose from the following payment methods at checkout:

  • Mobile Money Payments: M-Pesa

  • Credit and Debit Cards: Visa, MasterCard

  • Bank Transfers (available upon request for bulk orders)

  • Cash on Delivery (COD): Available for select locations within Kenya

All payments are processed in Kenyan Shillings (KES), and prices listed on our website are inclusive of all applicable taxes unless otherwise stated.

2. Currency and Charges

All transactions on GreenBay Market are conducted in Kenyan Shilling (KES).
If you are using an international card or bank, your financial institution may apply additional conversion fees or charges, which are not controlled by GreenBay Market.

3. Secure Payment Processing

Your payment security is our top priority. All online transactions are encrypted and processed through trusted and secure payment gateways.
We do not store or have access to your card or payment information — all data is handled securely by our payment processing partners in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

4. Cash on Delivery (COD)

For customers who prefer to pay upon receiving their order, we offer Cash on Delivery for selected delivery zones across Kenya.
Please note:

  • COD orders are subject to verification.

  • The delivery personnel will collect payment (in KES only) at the time of delivery.

  • Customers are required to have the exact amount ready at the time of delivery as change may not always be available.

5. Order Confirmation and Payment Verification

After placing an order, you will receive an order confirmation email with your purchase details. Orders will only be processed once payment is successfully verified or confirmed.
For bank transfers or manual payments, customers are required to share payment proof with our support team via email at info@greenbay.market

6. Payment Failure or Decline

If your payment is declined or fails to process, please ensure:

  • You have entered the correct payment details.

  • Your card or mobile money account has sufficient funds.

  • Your payment method supports online transactions.

If the issue persists, you may contact your bank, mobile money provider, or our support team for assistance.

7. Refunds and Adjustments

Refunds are processed in accordance with our Return & Refund Policy.
Once approved, refunds will be made using the original payment method used for the purchase.
Please note that it may take 3 to 7 business days for the refunded amount to reflect in your account, depending on your payment provider.

8. Pricing and Billing Accuracy

We make every effort to ensure that all pricing, product descriptions, and billing details are accurate.
In rare cases where pricing errors occur, we reserve the right to correct them and will notify the customer before processing the order.
If a product has been incorrectly priced, we may contact you to confirm your interest in continuing with the corrected amount or issue a full refund if the payment has already been made.

9. Taxes and Duties

All prices displayed on GreenBay Market are inclusive of applicable Kenyan taxes.
If additional duties or import fees apply (for international orders or deliveries outside our main coverage area), the customer will be responsible for such charges.

10. Fraud Prevention and Verification

To protect our customers and business from fraudulent transactions, all payments may be subject to verification.
We reserve the right to request additional identification or documentation before processing any suspicious or high-value orders.

Contact Us:

Address: 1Head Office, Amani Gardens, 71 Church Road, Nairobi, Kenya 

Email: info@greenbay.market 

Phone: +2540205002173 

Business Number: PVT-LRUMPXZ2

Business Hours: 9:00 am - 5:00 pm Between Monday to Friday

Timezone: (GMT+03:00) East Africa Time (Nairobi)