1. How long will it take to receive my order?

Once you place your order, it takes 1 to 2 business days for handling and preparation. After dispatch, delivery usually takes 3 to 7 business days depending on your location. In total, most customers receive their orders within 4 to 9 business days (Monday to Friday).

2. Do you deliver across all regions of Kenya?

Yes. GreenBay Market delivers to all major cities, towns, and rural areas across Kenya. Our trusted shipping partners ensure that your products reach you safely, no matter where you are located.

3. What is the shipping cost?

We charge a flat shipping rate of 700 KES per order. This rate remains the same regardless of the number of items or order size, helping you enjoy consistent delivery charges across Kenya.

4. How can I track my order?

After your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website or by contacting our customer support team.

5. What payment methods do you accept?

We accept several secure payment methods, including:

  • M-Pesa

  • Visa and MasterCard

  • Bank Transfers (for bulk orders)

  • Cash on Delivery (COD) in selected areas

All payments are processed in Kenyan Shillings (KES).

6. Is it safe to pay online on your website?

Absolutely. All online payments on GreenBay Market are processed through secure and encrypted payment gateways. We do not store your card or personal banking information. Your security is always our top priority.

7. Can I pay when the product is delivered?

Yes, you can choose the Cash on Delivery (COD) option in selected locations across Kenya. You’ll simply pay the delivery agent upon receiving your package. Please have the exact amount ready, as change may not always be available.

8. What if I receive a defective or wrong product?

If your item arrives damaged, defective, or incorrect, please contact our support team within the return window mentioned in our Return & Refund Policy. We will arrange a replacement, exchange, or refund depending on your preference and product condition.

9. How are refunds processed?

Refunds are processed using the original payment method once the return is received and approved. Depending on your bank or payment provider, refunds may take 3 to 7 business days to reflect in your account.

10. How can I contact GreenBay Market for assistance?

You can reach our customer service team during business hours for any queries about shipping, payments, or returns:

Email: info@greenbay.market

Phone: +2540205002173

Address: 1Head Office, Amani Gardens, 71 Church Road, Nairobi, Kenya

Business Hours: 9:00 AM – 5:00 PM (Monday to Friday, GMT+03:00 East Africa Time)