1. Where are you located? We have physical outlets in Nairobi, Kenya, and serve customers across East and West Africa:

• Kasarani Branch: Royal House, Kasarani-Mwiki Road. 8:00 AM – 6:00 PM (Monday to Saturday)

• Roysambu Branch: Hope House, Lumumba Drive. 8:00 AM – 5:00 PM (Monday to Saturday)

• Uganda Offices: Plot, 11 Stanley Sekindi Road. Muyenga, Kampala. Contact our local support lines to place orders or get assistance.

• Nigeria Office: 31 Balarabe Crescent, Victoria Island, Lagos. Contact our local support lines to place orders or get assistance.
  

2. Do you deliver across Kenya?

Yes! We deliver to all major cities, towns, and rural areas across Kenya, and we also serve customers in Uganda and Nigeria.

• Nairobi: Deliveries are typically made within 20 - 48 business hours.

• Outside Nairobi (Kenya): Delivery usually takes 2 to 4 business days via our trusted shipping partners.

• Uganda & Nigeria: Delivery timelines and costs vary by location. Please contact our local support lines for details specific to your area.

3. What are the shipping costs?

Shipping costs are calculated at checkout based on size, weight, and destination. While we occasionally offer free delivery promotions, a standard flat rate (e.g., 700 KES) may apply depending on the order size. For Uganda and Nigeria orders, please contact us directly for a shipping quote.

4. What kind of products does GreenBay Market sell?

We are a venture-backed marketplace (by Delta40) dedicated to affordable, energy-efficient "greentech." We specialize in:

• Home & Office: Refrigerators, washing machines, cookers, and irons.

• Electronics: Smartphones (Samsung, iPhone, etc.) and laptops.

• Green Tech: Solar-powered freezers (like Koolboks), solar panels, and eventually EVs. We stock both Never-used with or without box, brand new and Certified Refurbished ("Like New") items.

5. How do I place an order?

1. Search: Use the search bar or browse categories.

2. Review: Check features and "Condition" (New vs. Refurbished).

3. Cart: Add items and enter your delivery details.

4. Checkout: Choose your payment method and confirm. You will receive a confirmation with an expected delivery date.

6. What payment methods do you accept? We offer several secure options:

• M-Pesa (Kenya): via Paybill 542542 and account number 500999.

• Cards: VISA and MasterCard (accepted across all markets).

• Cash on Delivery (COD): Available in Nairobi and areas near Nairobi (please have exact change ready). Outside Nairobi we expect a deposit of at least the delivery fee.

• Bank Transfers: Primarily for bulk orders. Available across Kenya, Uganda, and Nigeria.

• Uganda & Nigeria: Contact our local support lines for country-specific payment options available in your market.

7. Do you have Lipa Mdogo Mdogo (Installments)?

We currently offer Lipa Polepole, which allows you to pay a deposit and clear the balance in flexible installments before picking up your item. We are constantly working on expanding our formal hire purchase (Lipa Mdogo Mdogo) options—stay tuned for updates!

8. Why does your appliance look new yet it's advertised as second-hand?

These are "Like New" items. They are often gently used, factory overstock, or have minor cosmetic damage from shipping. Every unit is repaired, refurbished, and tested under our Quality Assurance system to ensure it functions perfectly at a fraction of the original price.

9. What is the warranty on your products?

• Brand New Items: Carry a 1-year warranty (some solar products include up to a 1-year warranty).

• Refurbished/"Like New" Items: Carry a 6-month warranty.

10. What is your return policy?

If you receive a defective or incorrect product, please contact us immediately. We accept returns of items in their original condition within our specified return window (refer to our full Returns & Refunds page for category-specific timelines).

11. How can I contact customer support?

• Kenya – WhatsApp/Phone: +254 709 155 506

• Uganda – WhatsApp/Phone: +256 323 200 861

• Nigeria – WhatsApp/Phone: +234 201 700 1812

• Email: info@greenbay.market

• Live Chat: Available directly on our website.

• Head Office: Amani Gardens, 71 Church Road, Nairobi, Kenya

• Business Hours: 8:00 AM – 5:00 PM (Monday to Friday, GMT+03:00 East Africa Time)