1. Where are you located? We have two physical outlets in Nairobi to serve you:

• Kasarani Branch: Royal House, Kasarani-Mwiki Road. 8:00 AM – 6:00 PM (Monday to Saturday)

• Roysambu Branch: Hope House, Lumumba Drive. 8:00 AM –65:00 PM (Monday to Saturday)

• Head Office: Amani Gardens, 71 Church Road, Nairobi. 8:00 AM – 5:00 PM (Monday to Friday)

• Feel free to visit us to explore our range of appliances!

2. Do you deliver across Kenya?

Yes! We deliver to all major cities, towns, and rural areas across Kenya.

• Nairobi: Deliveries are typically made within 20 - 48 business hours.

• Outside Nairobi: Delivery usually takes 2 to 4 business days via our trusted shipping partners.

3. What are the shipping costs?

Shipping costs are calculated at checkout based on size, weight, and destination. While we occasionally offer free delivery promotions, a standard flat rate (e.g., 700 KES) may apply depending on the order size.

4. What kind of products does GreenBay Market sell?

We are a venture-backed marketplace (by Delta40) dedicated to affordable, energy-efficient "greentech." We specialize in:

• Home & Office: Refrigerators, washing machines, cookers, and irons.

• Electronics: Smartphones (Samsung, iPhone, etc.) and laptops.

• Green Tech: Solar-powered freezers (like Koolboks), solar panels, and eventually EVs. We stock both Never-used with or without with box, brand new and Certified Refurbished ("Like New") items.

5. How do I place an order?

1. Search: Use the search bar or browse categories.

2. Review: Check features and "Condition" (New vs. Refurbished).

3. Cart: Add items and enter your delivery details.

4. Checkout: Choose your payment method and confirm. You will receive a confirmation with an expected delivery date.

6. What payment methods do you accept? We offer several secure options:

• M-Pesa: via Paybill 542542 and account number 500999.

• Cards: VISA and MasterCard.

• Cash on Delivery (COD): Available in Nairobi and area near Nairobi (please have exact change ready). Out of Nairobi we expect a deposit of atleast the delivery fee.

• Bank Transfers: Primarily for bulk orders.

7. Do you have Lipa Mdogo Mdogo (Installments)?

We currently offer Lipa Polepole, which allows you to pay a deposit and clear the balance in flexible installments before picking up your item. We are constantly working on expanding our formal hire purchase (Lipa Mdogo Mdogo) options—stay tuned for updates!

8. Why does your appliance look new yet it's advertised as second-hand?

These are "Like New" items. They are often gently used, factory overstock, or have minor cosmetic damage from shipping. Every unit is repaired, refurbished, and tested under our Quality Assurance system to ensure it functions perfectly at a fraction of the original price.

9. What is the warranty on your products?

• Brand New Items: Carry a 1-year warranty (some solar products include up to a 1-year warranty).

• Refurbished/"Like New" Items: Carry a 6-month warranty.

10. What is your return policy?

If you receive a defective or incorrect product, please contact us immediately. We accept returns of items in their original condition within our specified return window (refer to our full Returns & Refunds page for category-specific timelines).

11. How can I contact customer support?

• WhatsApp/Phone: +254 705 919 099 or +254 709 155 506

• Email: info@greenbay.market

• Live Chat: Available directly on our website.

• Address: 1Head Office, Amani Gardens, 71 Church Road, Nairobi, Kenya

• Business Hours: 9:00 AM – 5:00 PM (Monday to Friday, GMT+03:00 East Africa Time)