Cookie Policy

Last updated September 01, 2024

At GreenBay Market, we are committed to safeguarding your personal information and ensuring transparency regarding how we collect, use, and protect your data. This Privacy Policy outlines how we handle your personal data in compliance with the Kenya Data Protection Act, 2019 and other relevant e-commerce laws, ensuring that your privacy is respected while you interact with our platform.

 

1. Information We Collect

When you use our e-commerce platform, we collect several types of personal data to provide our services and enhance your experience. The information we collect includes details you provide directly to us, such as your name, phone number, email address, delivery address, and account passwords. Additionally, we may collect location data to help us deliver products more efficiently.

We also collect transactional information to facilitate your orders and trades. This includes payment data, such as mobile payment information (e.g., M-Pesa, Airtel Money), details of your purchases, and any product listings you may create. To ensure the smooth functioning of our platform, we collect automated data, such as your IP address, browser type, and pages you visit, using cookies and other tracking technologies.

 

2. How We Use Your Information

Your personal data is essential for us to provide our services effectively. Primarily, we use your information to process transactions, including purchases, product trades, returns, and refunds, and to ensure smooth delivery of goods to your preferred location. We also use your contact information to keep you updated on order status and to offer support whenever you have queries or issues regarding your transactions.

Additionally, we analyze your browsing and shopping habits to improve the functionality of our platform and enhance your shopping experience through personalized recommendations. If you agree, we may send you promotional offers and marketing communications about new products and discounts. You can opt out of these communications at any time. Finally, your data helps us meet legal obligations and comply with the Kenya Data Protection Act, 2019, especially in areas such as fraud prevention, tax reporting, and dispute resolution.

 

3. Sharing Your Information

We value your privacy and do not sell your personal information to third parties. However, we may share your data with trusted service providers to support our services. For instance, payment processors such as Safaricom for M-Pesa handle payments, and delivery services help ensure that your goods reach you on time. These third parties are bound by agreements that protect your data.

In case of a business transaction like a merger or acquisition, your personal information may be transferred as part of the transaction. We may also disclose your data if required to comply with legal obligations or if it is necessary to prevent fraud, illegal activities, or any breach of security.

 

4. Data Security

At GreenBay Market, we take strong precautions to ensure that your personal information remains secure. We employ encryption technologies such as SSL (Secure Socket Layer) for secure payment transactions, protecting your credit card details and mobile payment information. We also implement access control measures, meaning only authorized personnel who require the information for legitimate business purposes have access to your personal data.

Furthermore, we conduct regular system audits and maintain up-to-date firewalls to prevent data breaches and unauthorized access. Our website’s payment gateways follow industry standards to ensure that your financial information is protected throughout the transaction process.

 

5. Your Rights

As a GreenBay Market user, you have rights under the Kenya Data Protection Act, 2019 that allow you to take control of your personal data. You have the right to access your personal data, and you can request corrections if the information is inaccurate or outdated. Additionally, you may request the deletion of your personal data under certain conditions, although we may retain data for legal or transactional purposes.

You also have the right to object to certain types of data processing, including for direct marketing. If you wish to transfer your data to another provider, you can request data portability. To exercise any of these rights, please contact us at info@greenbay.market

 

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience and personalize the services we offer. Cookies help us remember your login details, track items in your cart, and gather analytics to improve our website’s performance. These small files also enable us to provide relevant product recommendations and target marketing efforts based on your preferences.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit certain features of the website, such as saving your cart or personalizing recommendations.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes keeping records for legal, accounting, or reporting requirements, as well as retaining your purchase history for warranty or customer service purposes. We may retain certain information even after you close your account, especially if it is needed to resolve disputes, enforce agreements, or comply with legal obligations.

 

8. Third-Party Links

Our website may contain links to external websites or services. These third-party platforms have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of any third-party websites and urge you to exercise caution when sharing your personal information with external platforms.

 

10. Updates to This Policy

GreenBay Market reserves the right to update this Privacy Policy as necessary. Any changes to our practices will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

11. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

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